Porsche Cars Great Britain

COVID-19 Update

Porsche Cars Great Britain Ltd is closely monitoring the development of coronavirus (COVID-19) and the corresponding government guidelines in order to ensure that we act responsibly and appropriately in this situation. Of course, the health and safety of our customers, our employees and our business partners remains our highest priority.

Porsche Centre showrooms and workshops remain open to customers in areas where government guidelines allow. However to ensure the continued health and safety of our customers and colleagues, each of our Porsche Centres have created a detailed plan with social distancing processes and measures in place. As the provision of some normal services may be impacted by new social distancing measures in some locations, please use the link below to find the most up to date information regarding the status of your local Porsche Centre.

https://www.porsche.com/uk/dealersearch/

Alternatively the specialist Porsche team that runs our UK-based Customer Interaction Centre is working remotely and remains fully operational to take your calls or emails. Answers to some frequently asked questions are also set out below.

In the event of a breakdown Porsche Assistance is still operational. We will ensure that you and your car are returned home safely.

You can contact Porsche Cars Great Britain using the below methods:

Porsche Customer Interaction Centre (For general customer queries)
Phone: 03457 911 911
Email: contact@porsche.co.uk

Porsche Assistance (In the event of a Breakdown)
Phone: 0800 777 123

Frequently Asked Questions

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Service and maintenance

Q. My Porsche is due a scheduled service but my Porsche Centre is currently closed. What should I do?

A. If your Porsche is due a service, you may still continue to drive the car as long as it remains roadworthy, but mileage should be kept to a minimum. Any vehicle use should be in line with Government guidelines and oil/coolant levels should be monitored and topped up if required, as shown in your Owner’s Manual.

Your Porsche Centre can help you schedule a service as soon as possible once it reopens.

If you are a Porsche customer in one of the categories recognised by the government as having a mobility requirement we will do our best to facilitate any urgent repairs your car may need, and to keep you mobile. Please contact Porsche Customer Assistance for further details.

Q. My Porsche has developed a fault, but my Porsche Centre is closed. What should I do?

A. If you are a Porsche customer in one of the categories recognised by the government as having a mobility requirement we will do our best to facilitate any urgent repairs your car may need, and to keep you mobile. Please contact the Porsche Customer Assistance Centre for further details. Please do not continue to drive your vehicle if it would be unsafe to do so.

Q. What happens if my car breaks down?

A. In the event of a breakdown Porsche Assistance is still operational. We will ensure that you and your car are returned home safely. If you are not in one of the categories recognised by the government as essential, then we hope you will understand why we may not offer the normal range of mobility options at the present time.

Porsche Approved Warranty Policies and the New Car Manufacturers Guarantee

Q. My Porsche Approved Warranty Policy is about to expire and I wish to renew it, but my Porsche Centre is currently closed. What should I do?

A. Unfortunately, it will not be possible for you to purchase a new Porsche Approved Warranty Policy whilst the Porsche Centres remain closed. However, please send an email to either your local Porsche Centre (using the email address found on the ‘About Us’ section of its website) or the Porsche Customer Assistance Centre advising them of your intention to purchase a new policy before your existing policy expires. Please include your vehicle registration details in the email, together with the date on which your existing policy expires. If you advise us by email of your intention to renew before your existing policy expires, and you successfully complete the application process and 111 point check within 90 days from the expiry date* we will complete your warranty purchase at the lower “renewal” price. A separate charge applies to the 111 point check.

Any renewal request that is not notified prior to the existing policy expiry date and/or not purchased within the above 90 day period will be subject to the higher ‘standalone’ policy price.

*This period will be kept under review.

Q. My New Car Guarantee is about to expire and I wish to purchase a Porsche Approved Warranty Policy, but my Porsche Centre is currently closed. What should I do?

A. All Porsche vehicles with a New Car Manufacturers Guarantee which expires between 1 March 2020 and 31 May 2020 will receive a three month extension as a gesture of goodwill. This New Car Guarantee extension will be activated automatically and will be subject to the same terms and conditions as the original New Car Guarantee period.

For those Porsche vehicles with a New Car Manufacturers Guarantee which expires after 1 June 2020, please contact your local Porsche Centre to discuss the purchase of a Porsche Approved Warranty. Unfortunately it will not be possible for you to purchase a new Porsche Approved Warranty Policy whilst the Porsche Centres remain closed. However, once re-open, your Porsche Centre will be able to carry out the mandatory 111 point check and process your Porsche Approved Warranty application.

Q. What happens if I exceed the time/mileage limit for required service and maintenance?

A. Please notify your Porsche Centre via email with your service request. If the request for a service and maintenance appointment has been submitted to your Porsche Centre in a timely manner it will be taken into consideration when processing any subsequent warranty claims.

Q. How do I make a claim under my Porsche Approved Warranty Policy/New Car Manufacturers Guarantee if my Porsche Centre is closed?

A. If you identify a vehicle defect which you wish to claim under your Porsche Approved Warranty Policy or New Car Manufacturers Guarantee, please send an email to either your local Porsche Centre [using the email address found on the ‘About Us’ section of its website] or the Porsche Customer Assistance Centre. Please include your vehicle registration details within the email and a full description of the identified defect. Provided that you have reported your claim/vehicle defect to us before your Porsche Approved Policy/New Car Manufacturers Guarantee has expired, we will process the claim once your Porsche Centre has reopened even if your policy/guarantee has subsequently expired.

Vehicle Storage

Q. What can I do to help my vehicle when it is not being used?

A. Some storage tips:

• To remove strain on components, engage 1st gear (Manual) or move selector lever to position “P” (Automatic/PDK) to prevent the vehicle from rolling and release parking brake. This should only be carried out if vehicle is parked on a flat, level surface.

• Check tyre inflation pressure and correct if necessary

• On manual transmission vehicles, with the engine switched off, free up the clutch mechanism by depressing and releasing the clutch pedal several times

• Visually inspect the bodywork for dirt (bird droppings, etc.) and deposits (sap, leaves etc.), and clean/remove where necessary to avoid paintwork damage

• Ensure there is no build-up of debris (leaves, twigs etc), in the area at the rear of the bonnet/below the windscreen wipers

• Check the interior to make sure it stays dry and wipe away any condensation

• Where possible carry out battery care and maintenance with a suitable trickle charger

If the vehicle is in storage for a period exceeding 3 months:

• To help prevent flat spots on tyres, move the vehicle forwards or backwards to rotate the tyres to a different position (offset by at least 90°).

• Free up brake system by fully depressing the brake pedal several times, this can be done at the same time as the moving the vehicle

• For classic Porsche vehicles we recommend the use of a product such as the Porsche Classic fuel additive to protect the fuel system from corrosion

Porsche Cars Great Britain

The first Porsche was sold in the UK in 1954, by Archibald Frazer Nash (AFN) from premises at Falcon Works, London Road in Isleworth Middlesex.

Two years later, AFN became the sole UK concessionaire for Porsche Cars until 1965 when Porsche Cars Great Britain Limited was formed. A move which successfully separated the importing functions from the sales operations.

Porsche Cars Great Britain Limited is the sole UK and Ireland importer of Porsche cars and is wholly owned by Porsche AG in Stuttgart. The UK and Ireland are the fourth largest market for Porsche in the world. Porsche has been in Reading since 1977, and in its current location at Calcot since 1985.

Located adjacent to the M4, the current site covers nine acres and is totally unique. Accommodating approximately 100 employees, the Reading office was designed to reflect the corporate identity of Porsche. A full workshop is integral to the building as well as a glass covered atrium where the current and historic models are regularly displayed.

There are 43 Porsche Centres across the UK including our Porsche Service Centres. All offer the highest standard of sales and aftersales service. Our Porsche Centres, and those who work within them, reflect the quality and technology that only Porsche can offer. All of our Porsche Technicians are trained to the highest standard to work confidently with the latest innovations and the most up-to-date technical equipment.