FAQ
 

FAQ.

Before scheduling your complimentary pre-inspection, here are a few things you need to know.

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The Essentials
What are my options at lease-end?

Return: You may return your vehicle to your local Porsche dealer on or before your lease maturity date. Please note, all contractual payments will need to be satisfied upon return. Purchase: If you choose to cash purchase your vehicle, you may obtain a payoff by contacting an authorized Porsche dealer. The payoff documents will include an odometer statement which will need to be filled out and emailed to pfs.customerservice@porsche.com. This will ensure that we are able to release your title.

Will Porsche Financial Services contact me before the end of my lease?

Yes, you will receive several communications from Porsche Financial Services. 180 days prior to your lease-end date you will receive a brochure to help inform you of your lease-end options. 90 days prior to your lease maturity date a Porsche lease-end representative will contact you to present your lease-end options. 60 days prior to your lease maturity date a Porsche lease-end representative will assist you with scheduling a pre-inspection and answer any questions you may have regarding the lease-end process.

How can I contact Porsche Financial Services?

You may contact Porsche Financial Services by:


• Logging into your Porsche Financial Services Account via My Porsche and send a message using our secure message portal (Help>Contact>Ask Us). Please note that new users to My Porsche can find information on how to register for My Porsche and link your Porsche Financial Services account by clicking here.

• Sending an email to pfs.customerservice@porsche.us

• Calling us at 1-800-PORSCHE

Is my residual value negotiable?

Unfortunately, the residual value is contractual and not negotiable.

What is my lease maturity date?

The lease maturity date is the date your vehicle is due to be returned to an authorized Porsche dealer or purchased. Details of the lease maturity date are found in your lease agreement or extension agreement if applicable.

Can I pay the charges on my lease-end statement with a credit card?

Personal debit cards and bank account information can be used to pay your lease-end bill. Credit cards are not accepted at this time.

Pre-Inspection and Inspection
Is the pre-inspection required?

The pre-inspection is not required but we do recommend that you take advantage of this complimentary inspection as it provides awareness of any necessary repairs that will need to be made prior to your lease­end date to avoid excess wear charges. Repairs must be performed at an authorized Porsche dealer. Please be sure to send in your repair receipt prior to returning your vehicle so that charges for repaired excess wear may be removed.

How can I schedule my pre-inspection?

You may schedule your pre-inspection with AutoVlN, our third party inspection provider, by calling 1-800-PORSCHE (option 3). One of our Porsche lease-end representatives will also call you to schedule your appointment around 60 days prior to your lease-end maturity date.

Can my authorized Porsche dealer perform the final inspection on my vehicle?

The dealer cannot determine any excess wear on your vehicle. All inspections are completed by AutoVIN, our third party inspection provider.

Returning the Vehicle
What do I need to do to return my vehicle at lease-end?

Contact your authorized Porsche dealer 30 days prior to your lease maturity date to schedule your lease-end vehicle return.

What if I made any after market changes or modifications to my vehicle?

Any after-market modifications will need to be removed, and the vehicle will need to be returned to its original condition at the time of lease origination. Any after-market modifications left on the vehicle at return are subject to charge.

Do I return my license plates when I turn in my vehicle?

If you are a resident of New Jersey, Rhode Island, Connecticut, or Massachusetts, please be aware that we will require a plate return receipt after the return of your vehicle. Be sure to verify with your returning dealer if they will be turning in your plates and remitting a plate return receipt on your behalf.

What should I bring when returning my Porsche vehicle?

Please bring both key fobs, owner's manual, and all removable options and accessories.

Potential Charges
What charges will be on my final lease-end statement once I’ve returned my Porsche?

Your statement will include charges for any excess wear that was not repaired prior to return, any excess mileage charge, any property tax charge, any fees remaining on the account at the time of return (e.g. late fees, citations, etc.), and any disposition fee.

What does the disposition fee cover?

The disposition fee covers reconditioning the vehicle, transportation costs, any associated auction fees, and fees to inspect the vehicle.

What can be considered excess wear?

The most accurate way to determine your excess wear charges is to schedule a complimentary pre-inspection with AutoVIN. You may schedule your inspection by calling 1-800-PORSCHE (option 3). Reference your lease agreement for additional details regarding excess wear.

What happens if I went over my allotted mileage?

You will be charged any mileage in excess of the allotted mileage agreed to at lease signing. The best place to find detailed information regarding mileage charges is your lease agreement.

Protection Plan Products
What should I do if I purchased the optional Porsche lease-end protection plan?

If you purchased any optional protection products and believe you have a claim, please check with your coverage provider prior to vehicle return. Any excess wear charges from the final vehicle inspection will be reviewed to determine if lease-end coverage applies. Your final invoice will include details of the coverage benefits applied to your account.

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